A selection of unsolicited letters from our customers

Sandra Melling

Due to illness I was persuaded to buy a sit on golf buggy so I could continue playing my beloved sport.

I did a lot of research to decide which was the best buggy to suit me and the Grasshopper came out on top.

I contacted Lisa the reseptionist and made arrangements to visit the factory. Rob the owner was so helpful and I found the cobra was best for me and he delivered it to my golf club the next day.

I will have no hesitation in recommending the Grasshopper golf buggy.

Sandra

A Testimonial

After undergoing 4 operations and 2 lots of chemotherapy for bowel cancer, I thought I would never play golf again as I hadn’t got the stamina to walk the course.

I had used the buggies at the courses if available, but not everybody wants to use one and you become a little isolated from the conversations on the course. These buggies enable you to ride at the side of your playing partners and still contribute to the conversation.

After lots of looking on the internet and reading the reviews on the website I decided to visit the factory in Sutton in Ashfield. It was refreshing to see a small workshop producing high quality units and they also have a selection of second hand units available too.

Rob the owner was most welcoming and took the time to explain how they are made and a tour of the factory/ workshop. I visited the site a few times and if Rob was busy with other customers, Lisa was very informative and was my first point of call when I phoned or emailed.

I have used the buggy a few time now and I can’t recommend it enough, I have even used it to ride at the side of my wife while we visit local parks and trails and I could use it accompany her on shopping trips.

Once again thanks to all the team at Grasshopper for enabling me to play a round of golf, I only wish it could improve my golf.

Yours sincerely Anon (Name and Address Supplied)

Bill Smith

I would like to pass my thanks on to the engineer that
repaired the seat on my buggy at a moments notice. nothing was too much
trouble, my thanks again. 

Yours sincerely Bill Smith Dronfield.

Sent from my iPad

Stewart Dakin

Lisa,

Please be kind enough to pass on my compliments to Robert and all at Grasshopper.
Once again the service has been second to none. I have dealt with your company for some years and am unable to fault the treatment  that both I and my buggy have had.
I have recommended your company to several of my golfing friends, all who speak very highly of you all. Nothing has ever been too much trouble, on occasions Greg coming out to Buxton to solve a problem.

Sincerely,


Stewart Dakin

NOTE: Over the years Stewart has had four Grasshopper Golf Buggies - We would like to take this opportunity to thank him for his valued custom.

Peter Clay

I visited your factory today with my Grasshopper Junior which had developed what I thought could be a serious fault with the rear drive. Fortunately the problem was not as serious as I thought and your excellent and friendly staff attended to the problem quickly and efficiently at a very reasonable cost, also giving the buggy a check over for any other issues.

My visit to Sutton in Ashfield was a good experience and I would recommend any grasshopper owner living within an hour or so drive of the factory to take their buggy back to where it was made if they are having any problem.

Thank you

Peter Clay

Graham Walker

Dear Sirs,

I feel I must write to say how refreshing it was to deal with your receptionist and one of your technicians.
Not knowing how old my Junior is, I phoned on a Friday morning to ask if a part was available, I was passed on to the technician, and was told that it
was, available, passed back to the receptionist, all within a few minutes.
Paid for the part and received it next morning. I think anybody would have to go a long way to beat service like this.

So, many thanks to your teams efficiency.

Best regards

Graham Walker

Danny (Scotland)

Dear Sir,

I would like to comment on the excellent service I have received regarding the delivery of the above Buggy. I purchased one from our local dealer Meldrums unfortunately the Buggy stopped  three times even although it was fully charged.  I contacted Meldrums who stated that I would have to wait four to six weeks to receive another Buggy, I then contacted your good self and within two days I had received a Buggy right to my home address. To say the service is excellent is not praise enough, I do not know of any other Company who gives such good service and advice, FIRST CLASS ALL ROUND.

Very satisfied customer (Danny) Scotland

Sent from my iPad=

Frank Loftus 

Dear Sir,


Thank you for your  excellent service, nice to be meet and greeted in a warm and friendly manner, buggy had a new motor fitted while  we went to Morrisons for breakfast, all in 1 hour, every grasshopper owner should not hesitate in getting in touch with you if things go wrong.


Frank Loftus  Druids Health & Golf Club

Mr Peter Coxill

Dear Sir

I had occasion to call upon your service team on Monday the 22nd of April the response was superb. All done and fixed by 10 O'clock on 24 April I think that is very good service when you consider I reside in Torquay Devon. Thanks to you all excellent service

Yours Mr Peter Coxill

Andy & Lesley Burton

Dear Sirs,

At last a company you can trust and rely on. Having brought a club car president buggy and a grasshopper junior, from the Grasshopper factory, the no nonsense sales and knowledge of the staff was a breath of fresh air, compared to the big high pressured sales and lack of care and knowledge of other companies. 
The Grasshopper junior developed a problem, phoned first thing next day. they came out same day sorted out the problem and apologized for the inconvenience.
Received a phone call next day saying that they had a problem with a batch of parts, and they would be out at our earliest convenience to put things right, another apology for the inconvenience. Each trip was an 80 mile round trip.
This I rate as some of the best after sales service I have received and as a company would recommend. Well done Grasshopper 


Andy & Lesley Burton

15/05/2013

Keith M Smith

Dear Sirs,

Over the past few years I have had occasion to phone with queries about my buggy. On each occasion I have been attended to in a friendly manner and given useful advice.
When I have needed to return my buggy to you I have been attended to promptly and problems attended to in a timely manner.
I would like to thank all the staff for their courtesy and attention during my calls and visits.


I consider your company an excellent organisation to deal with and would recommend it to any golfer considering buying a buggy.

Yours sincerely,
Keith M Smith

Bryan

Dear Robert

I feel compelled to write to express my pleasure and delight with my Grasshopper Classic SE. A great attraction to my golfing buddies, because of its quality and style.
I now realise how difficult a round of golf for me has been in the past, but now it is a pleasure and delight to travel around the course so easily and comfortably.


I will have no hesitation in recommending 'Grasshopper'.

Thanking you and best wishes Bryan

Mick Irvine

Dear Sirs

I wish to thank you for your excellent service, sending a replacement part received within 24 hours of my phone call, fitted and tracked up with the aid of you instructions and ready for tomorrows round.
I cannot say how the part was broken, but it was going over somewhat less than even ground at the time!
Our course is undergoing transformation at the moment and the buggy paths will hopefully be more 'user friendly' in the near future.
I have had good use from my Grasshopper Junior and hope to have many years of pleasure from it.

Yours Faithfully

Mick Irvine

Bill Cofield

Dear Rob

I would like to thank you for the very generous gesture regarding my buggy.

My remarks on sending it down were not a complaint - more a humorous (?) comment to Sid. I have at all times been delighted with the buggy and with the odd contact with yourself and your staff. I think you should consider doing a Customer Contact master class for the car industry, (Mercedes in particular).
The steering column problem was not helped by my twice within the last month - waving to friends with my right hand whilst moving past them at a fair clip. They loved it, but it didn't help the existing movement on the column, which was beginning to really worry me. It looks and drives, like new now.

Thanks again. Kind regards and respects,

Bill Cofield

If you have any comments or suggestions, please use the form on the 'Contact Us' page or email them directly to:-

comments@grasshopper.golf

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